Delivery & Returns
As we make all the beads and jewellery ourselves, and most items are made to order, we aim to post within 4 working days of receiving payment.
** If you're in a hurry and need your item quickly, please contact us before ordering. **
We use Royal Mail to deliver all our packages. Shipping rates updated 14 October 2020.
DUE TO WORLDWIDE POSTAL SYSTEM DELAYS AND DISRUPTION DURING THE COVID PANDEMIC, ALL ORDERS BEYOND EUROPE WILL BE SENT BY TRACKED & SIGNED SERVICE - I'm sorry, I know it's expensive, but too many packages are being lost or unacceptably delayed at this uncertain time.
|UK, items without box||1st class large letter, NOT tracked||£1.50|
|UK, items with jewellery box||Small Parcel, signed for||£4.50|
|UK, high value, optional||Special Delivery, tracked & signed||£8.00|
|Europe, items without box||Large Letter, NOT tracked||£3.50|
|Europe, items without box, optional upgraded service||Large Letter, Tracked & Signed||£9.50|
|Europe, items with box||Standard Airmail, NOT tracked||£5.00|
|Europe, high value, optional upgraded service||International Tracked & Signed||£11.50|
|USA, items without box||Non tracked service suspended|
|USA, items without box||Large Letter, Tracked & Signed||10.50|
|USA, items with box||Non tracked service suspended|
|USA, items with box||International Tracked & Signed||£14.50|
|Rest of World, items without box||Non tracked service suspended|
|Rest of World, items without box||Large Letter, Tracked & Signed||£10.50|
|Rest of World, items with box||Non tracked service suspended|
|Rest of World, items with box||International Tracked and Signed||£12.00|
Within the UK, Royal Mail 1st class large letter and signed for service aims to deliver by the next working day.
Royal Mail aim to deliver to addresses in Europe within 3-5 working days, and to the Rest of the World within 5-7 working days.
Please note, all these delivery times are approximate, and are additional to the 3-4 days we need to make your item.
Customs Duty and Import Charges:
International packages may incur extra charges before they can be delivered. We have no control over this and all charges are the responsibility of the customer. Please check with your country's border control for more information.
If you change your mind you can return your items up to 14 days after receipt for a full refund or exchange. Items must be in the same condition as received and in their original package.
For hygiene reason, earrings cannot be returned or exchanged unless they are faulty.
We will process your refund within 5 days of receiving your return. The customer is liable for the cost of return.
Please contact us to let us know you will be returning the item before you post it.
We recommend using a Signed For or Tracked delivery method to ensure your items arrive.
If your items arrive damaged or faulty, please contact us as soon as possible to arrange a return. In this instance we will also refund the cost of returning the item to us.
Your statutory rights are not affected.
We are very mindful of the environment and have banished all new single-use plastic (bubble wrap!) from our parcels. Boxed jewellery will be sent to you carefully wrapped with tissue paper, and we always pop a little leaflet in there to explain how our products are made – this is particularly helpful if the item you ordered is to be a gift.
Smaller items such as light pulls and charms will be wrapped in a cotton pouch and padded envelope or posting box. Every effort is taken to ensure your order arrives safe and sound, but if you experience any problem or delay, please don’t hesitate to get in touch.
We may occasionally recycle packaging.
Most of our jewellery will be sent to you in our branded, reusable and recyclable boxes, unless stated on the product description that it will be presented on a card or in a pouch. Our jewellery is a luxury product enhanced by beautiful packaging and we expect that you will want to keep your jewellery in the box when its not being worn.
If you don't want a jewellery box but the product listing automatically includes it, please contact us before purchase and we can adjust your purchase and, if appropriate, the shipping charge.