Delivery & Returns

Delivery times:

As I make all the beads and jewellery myself, and most items are made to order, I aim to post within 4 working days of receiving payment.

** If you're in a hurry and need your item quickly, please contact me before ordering. **

Delivery charges:

I use Royal Mail to deliver all packages. Shipping rates updated April 2023

Now you can get all orders over £49 shipped to UK free!

Due to so much disruption with Royal Mail in recent months I've taken the decision to only use tracked postage options.

UK, standard option (purchases up to £48.99)	Tracked 48 provides peace of mind at a low price	£3.50
UK, free delivery (purchases of £49 and more)	Tracked 48 provides peace of mind at a low price	FREE
UK, optional upgrade	Tracked 24 - please remember I still may need up to 4 days to make your jewellery	£4.80
UK, high value, optional upgrade (recommended for purchases over £100)	Special Delivery, tracked, signed and insured up to £750	£8.00
Europe, standard option	Standard Airmail, NOT tracked	£5.00
Europe, high value, optional upgraded service	International Tracked & Signed	£11.50

Rest of World, all orders	International Tracked Mail	£11.00

Within the UK, Royal Mail Tracked 48 service aims to deliver within 2-3 days. Special Delivery guarantees delivery by 1pm the following day, but somebody must be home to accept the parcel. (please remember that I still need up to 4 days to make your jewellery)

Royal Mail aim to deliver to addresses in Europe within 3-5 working days, and to the Rest of the World within 5-7 working days.

Please note, all these delivery times are approximate, and are additional to the 3-4 days I need to make your item.

EUROPEAN CUSTOMERS

Due to complicated VAT rules I have set up my Etsy shop to take orders from EU customers. Etsy will handle the VAT requirements and delivery should be straightforward. All my products are not listed on Etsy but I can add a custom Etsy listing for you if you see something on this website that you want to buy.

Customs Duty and Import Charges:

International packages may incur extra charges before they can be delivered. We have no control over this and all charges are the responsibility of the customer. Please check with your country's border control for more information.

Returns:

If you change your mind you can return your items up to 14 days after receipt for a full refund or exchange. Items must be in the same condition as received and in their original package.

For hygiene reason, earrings cannot be returned or exchanged unless they are faulty.

I will process your refund within 5 days of receiving your return. The customer is liable for the cost of return.

Please contact me to let me know you will be returning the item before you post it.

I recommend using a tracked delivery method to ensure your items arrive.

If your items arrive damaged or faulty, please contact me as soon as possible to arrange a return. In this instance I will also refund the cost of returning the item.

Your statutory rights are not affected.

Outer Packaging:

I am very mindful of the environment and have banished all new single-use plastic (bubble wrap!) from my parcels. Boxed jewellery will be sent to you carefully wrapped with tissue paper, and I always pop a little leaflet in there to explain how our products are made – this is particularly helpful if the item you ordered is to be a gift.

Smaller items such as light pulls and charms will be wrapped in tissue and a padded envelope or posting box. Every effort is taken to ensure your order arrives safe and sound, but if you experience any problem or delay, please don’t hesitate to get in touch.

I may occasionally recycle packaging.

Jewellery Boxes:

Most of my jewellery can include the option of a branded, reusable and recyclable box, unless stated on the product description that it will be presented on a card or in a pouch. My jewellery is a luxury product enhanced by beautiful packaging and I expect that you will want to keep your jewellery in the box when its not being worn.

If you don't want a jewellery box but the product listing automatically includes it, please contact me before purchase and I can adjust your order.