Customer Service & FAQs
My Resize, Repair, Refresh Promise
I want every piece of Beach Art Glass jewellery to be worn, loved and lived in for years to come. That’s why I offer a personal aftercare service for everything I make.
Complimentary Resizing
If your bracelet doesn’t fit quite as comfortably as you’d like, I’ll happily resize it for you at no extra charge. Just pop me a message and we’ll arrange it.
Repairs
If your jewellery becomes damaged or needs a little TLC, I can help. I repair all Beach Art Glass designs. In most cases, I’ll simply ask you to cover return postage.
Refresh Service
Over time, even the most cherished pieces can start to look a little tired. Whether it’s a polish, restringing, or replacing worn findings, I’ll gently refresh your jewellery and bring back its sparkle.
Everything is handmade by me in my UK studio, and I’m always here to support you long after your order arrives.
Frequently Asked Questions
How do I care for my jewellery?
One of the lovely things about glass is that the colours don’t fade. Silver, however, can react with the atmosphere and will eventually tarnish if not worn or stored carefully.
The best way to care for silver is to keep it in an airtight bag when you’re not wearing it. If it does tarnish, a silver polishing cloth will bring it back beautifully.
My beads are made of glass. They are kiln annealed over several hours to strengthen them, so they’re tougher than you might expect. But they are still glass, so please treat them with sensible care.
I don’t recommend sleeping, showering or swimming in your jewellery.
What’s it made of?
Glass. I melt and shape glass rods, mainly produced in Italy as Murano glass, specifically for lampwork bead making. I sometimes add silver leaf, silver foil or fine silver wire into the design.
I then turn those beads into jewellery using handcrafted silver findings and silver chains.
Is it sea glass?
No. The glass rods I use are made specifically for lampwork bead making. They are not pieces of naturally tumbled sea glass.
Will I get the exact bead in the photo?
Every single bead is individually handmade by me, one at a time, using heat, gravity and hand tools. That means there will always be natural, beautiful variations.
Unless I clearly state that a piece is one of a kind, I reproduce all of my designs. Your bead will be made to look very similar to the one shown, but it won’t be an exact replica. I don’t decorate every bead in precisely the same way, and I believe those subtle differences are part of what make handmade jewellery so special.
Occasionally the exact bead in the photograph is still available. More often, it has already been sold and yours will be freshly made for you.
If it’s important to you that I replicate the decorative layout as closely as possible, just let me know. Small differences in composition, size and effect are to be expected, and embraced.
When a bead size is mentioned, this refers to the shaping mould used rather than the finished bead. The finished bead will naturally be slightly smaller to allow for smooth shaping and finishing.
Do you take commissions?
Not exactly.
I’m always happy to tweak colours or finishes within designs I already make. If you love a particular colourway but would prefer it in a different shape, for example a heart instead of a lentil, or vice versa, that’s usually absolutely fine.
However, I don’t generally take on completely new design commissions based on customer sketches or concepts. As a one-woman business, my time at the torch is carefully planned around the collections you see on the website.
That said, it’s always worth asking. Sometimes a simple request fits beautifully within what I already do, and occasionally an idea sparks something new. If it works within my style and schedule, I’ll happily say yes. If not, I’ll always be honest.
How long will my order take?
As I make most items to order, I ask for up to four working days to complete your jewellery before it is posted.
Shipping times, including any upgraded delivery options, begin once your order has been made. So even with faster postage, dispatch may be up to four working days after you place your order.
Most orders are completed sooner, but I prefer to allow a little breathing space.
If you need something in a hurry, please contact me at the time of ordering. I will always do my best to help, but I may not be able to meet urgent deadlines, particularly during busy periods.
Do you ship to the EU?
Since the introduction of complex VAT and product safety rules for UK businesses shipping into the EU and Northern Ireland, I have suspended direct sales to those areas from this website.
However, I do have an Etsy shop and can ship to EU countries from there. If you’re based in the EU and would like to order, just get in touch and I can set that up for you.
If I find a workable solution in future to ship directly again, I will happily reopen that option.
What about delivery to the UK and Rest of World (except EU and Northern Ireland)?
I have a dedicated Delivery and Returns page with full details on shipping times and options. Please take a look there for up-to-date information.
Can you send a gift?
Yes. I’m very happy to send your purchase directly to the recipient.
I never include an invoice in the parcel, so they won’t see the price. I can also add a handwritten note. Just let me know what you’d like me to write.
Do you sell gift vouchers?
Yes. Beach Art Glass gift vouchers are valid for six months from the date of purchase.
Can I ask a question before ordering?
Please do.
If you’re unsure about size, colour, chain length, or whether a piece will suit the person you’re buying for, just send me a message. I’m always happy to help you choose.
There’s no pressure and no obligation. Sometimes a quick question is all it takes to feel confident about ordering.
You’ll be speaking directly to me.
How do I contact you?
Email julie@beachartglass.com
Call 07906 651846
You’ll always be speaking directly to me.