Customer Service & FAQs
My Resize, Repair, Refresh Promise
I want every piece of Beach Art Glass jewellery to be worn, loved and lived in for years to come. That's why I offer a personal aftercare service for everything I make, free of charge.
Complimentary Resizing
If your bracelet doesn't fit quite as comfortably as you'd like, I'll resize it for you at no extra charge. Just pop me a message and we'll arrange it.
Repairs
If your jewellery becomes damaged or needs a little TLC, I repair all Beach Art Glass designs. In most cases, I'll simply ask you to cover return postage.
Refresh Service
Whether it's a polish, restringing, or replacing worn findings, I'll refresh your jewellery and bring back its sparkle.
Everything is handmade by me in my studio in Malvern, Worcestershire, and I'm always here to support you long after your order arrives.
How do I care for my jewellery?
Glass doesn't fade, so the colours in your piece will stay true for life. Sterling silver can tarnish over time if it isn't worn or stored carefully.
Store silver in an airtight bag when you're not wearing it. If it tarnishes, a silver polishing cloth will bring it back to a shine.
My glass beads are kiln annealed over several hours, which strengthens them, so they're tougher than you might expect. They are still glass, so treat them with sensible care and avoid wearing them to sleep, shower or swim.
What's it made of?
Every piece starts as a glass rod, mostly Italian Murano glass made specifically for lampwork bead making. I melt and shape it by hand over a flame, sometimes adding silver leaf, silver foil or fine silver wire into the design.
The finished beads are set into handcrafted sterling silver findings and sterling silver chain.
Is it real sea glass?
No. Beach Art Glass jewellery is inspired by the colours and textures of sea glass, but it isn't made from naturally tumbled sea glass. Every bead is made from lampworking glass rod, skilfully shaped by hand in the flame.
Is your jewellery suitable for sensitive skin?
Yes. I use sterling silver findings, posts and backs throughout, including on earrings, which makes my jewellery a good choice if you're sensitive to nickel or the metals used in plated fashion jewellery. If you have a specific allergy and want to check before ordering, just ask.
Will I get the exact bead in the photo?
Every bead is individually handmade by me, one at a time, using heat, gravity and hand tools, so there will always be natural variation between pieces.
Unless a piece is listed as one of a kind, I reproduce all of my designs. Your bead will be made to closely match the one shown, but it won't be an exact replica. The occasional small difference in composition or effect is part of what makes it genuinely handmade and unique.
Bead sizes refer to the shaping mould used, so the finished bead will be slightly smaller once shaped and finished.
If it matters to you that I match the decorative layout as closely as possible, just let me know when you order.
Do you take commissions?
Not as new designs, no. As a one-woman studio, my time at the torch is planned around the collections already on the website, so I don't take on bespoke pieces built from scratch to a customer's own concept.
I'm often able to make small tweaks within a design I already offer, such as a different colourway. If there's a specific change you're hoping for, feel free to ask and I'll let you know if it's possible.
How long will my order take?
Most items are made to order, so please allow up to four working days for your jewellery to be made before it's posted. Any upgraded delivery option speeds up shipping once your order is made, not the making time itself.
If you need something by a specific date, message me when you order and I'll do my best to help.
Do you ship to the EU?
Complicated VAT and product safety rules already affected my ability to sell into the EU. The introduction in August 2026 of new EU packaging waste rules (PPWR) mean registering in every EU country I'd sell into, which isn't something I'm able to do as a small studio, so EU sales are unfortunately on hold until further notice. Shipping to Northern Ireland is unaffected and continues as normal.
What about delivery to the UK and Rest of World (except EU and Northern Ireland)?
Full shipping times and options are on my Delivery & Returns page.
How is my order packaged?
Every piece arrives nicely presented, in a giftable box or a cotton pouch depending on what suits it best, along with a care leaflet and, where appropriate, a silver polishing cloth. The outer packaging is plain and discreet, and there's no invoice or packing slip inside.
Can you send a gift directly to someone?
Yes. Because there's no invoice or packing slip inside, and the outer box is plain and discreet, the recipient won't see what you paid. I'm also happy to include a handwritten note, just let me know what you'd like it to say.
Do you sell gift vouchers?
Yes. Beach Art Glass gift vouchers are valid for six months from the date of purchase and can be spent on anything on the website.
Can I ask a question before ordering?
Please do. If you're unsure about size, colour, chain length, or whether a piece will suit the person you're buying for, message me and I'll help you choose. You'll be speaking directly to me, not a customer service team.
How do I contact you?
Email julie@beachartglass.com or call 07906 651846. You'll always be speaking directly to me.